Clement Luk
ABSTRACT
In a network environment, users are remote from the computer center. User services personnel, being the initial and possibly the only contact, represent the computer center to the users. Conversely, they must represent the view of the users to exert the proper influence on the operation of the computer center. With timesharing, users have close contact and scrutiny of system software. This “user intimate” software should be developed and maintained by user services. Personnel issues for this expanded user services are discussed: staffing, organization, recruiting, training, appraisal and work satisfaction.
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Index Terms
- Network user services and personnel issues
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