skip to main content
article
Free Access

A human capital perspective of skill acquisition and interface loyalty

Published:01 December 2003Publication History
First page image

References

  1. Bakos, Y. Reducing buyer search costs: Implications for electronic marketplaces. Management Science 43, 12 (1997), 1676--1692. Google ScholarGoogle ScholarDigital LibraryDigital Library
  2. Becker, G. Human Capital. University of Chicago Press, Chicago, 1993.Google ScholarGoogle Scholar
  3. Brynjolfsson, E., and Smith, M. D. Frictionless commerce? A comparison of internet and conventional retailers. Management Science 46, 4 (Apr. 2000). Google ScholarGoogle ScholarDigital LibraryDigital Library
  4. Card, S. K., Moran, T. P., and Newell, A. The Psychology of Human-Computer Interaction, Lawrence Erlbaum Associates, Hillsdale, NJ, 1983. Google ScholarGoogle ScholarDigital LibraryDigital Library
  5. Johnson, E. J., Bellman, S., and Lohse, G. L. Cognitive lock-in and the power law of practice. The Journal of Marketing 67, 2 (Apr. 2002), 62--75.Google ScholarGoogle Scholar
  6. Johnson, E. J., Moe, W., Fader, P., Bellman, S., and Lohse, G. L. On the depth and dynamics of online search behavior. Working paper, Columbia University, 2001.Google ScholarGoogle Scholar
  7. Logan, G. D. Shapes of reaction-time distributions and shapes of learning curves: A test of the instance theory of automaticity. Journal of Experimental Psychology: Learning, Memory, and Cognition 18, 5 (1992), 883--914.Google ScholarGoogle Scholar
  8. Murray, K. B., and Häubl, G. The fiction of no friction: A user skills approach to cognitive lock-in. S. M. Broniarczyk and K. Nakamoto, eds., Advances in Consumer Research, Volume XXIX, Association for Consumer Research, Valdosta, GA, 2002.Google ScholarGoogle Scholar
  9. Newell, A., and Rosenbloom, P. S. Mechanisms of skill acquisition and the law of practice. J.R. Anderson, ed., Cognitive Skills and Their Acquisition, Erlbaum, Hillsdale, NJ, 1981, 1--55.Google ScholarGoogle Scholar
  10. Ratchford, B. T. The economics of consumer knowledge. Journal of Consumer Research 27, 4 (Mar. 2001), 397--411.Google ScholarGoogle ScholarCross RefCross Ref
  11. Stigler, G. J., and Becker, G. S. De gustibus non est disputandum. American Economic Review 67 (1977), 76--90.Google ScholarGoogle Scholar
  12. Wernerfelt, B. Brand loyalty and user skills. Journal of Economic Behavior and Organization 6 (1985), 381--385.Google ScholarGoogle ScholarCross RefCross Ref

Index Terms

  1. A human capital perspective of skill acquisition and interface loyalty

        Recommendations

        Comments

        Login options

        Check if you have access through your login credentials or your institution to get full access on this article.

        Sign in

        Full Access

        • Published in

          cover image Communications of the ACM
          Communications of the ACM  Volume 46, Issue 12
          Mobile computing opportunities and challenges
          December 2003
          311 pages
          ISSN:0001-0782
          EISSN:1557-7317
          DOI:10.1145/953460
          Issue’s Table of Contents

          Copyright © 2003 ACM

          Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

          Publisher

          Association for Computing Machinery

          New York, NY, United States

          Publication History

          • Published: 1 December 2003

          Permissions

          Request permissions about this article.

          Request Permissions

          Check for updates

          Qualifiers

          • article

        PDF Format

        View or Download as a PDF file.

        PDF

        eReader

        View online with eReader.

        eReader

        HTML Format

        View this article in HTML Format .

        View HTML Format