ABSTRACT
Heuristic evaluation is an informal method of usability analysis where a number of evaluators are presented with an interface design and asked to comment on it. Four experiments showed that individual evaluators were mostly quite bad at doing such heuristic evaluations and that they only found between 20 and 51% of the usability problems in the interfaces they evaluated. On the other hand, we could aggregate the evaluations from several evaluators to a single evaluation and such aggregates do rather well, even when they consist of only three to five people.
- 1.Egan, D.E. Individual differences in human-computer interaction. In: M. Helander (Ed.): Handbook of Human-Computer Interaction. Elsevier Science Publishers, Amsterdam, 1988, pp. 543-568.Google Scholar
- 2.Guttman, L. A basis for scaling qt~alitative data. American Sociological Review 9 (19zl,4),, 139-150.Google Scholar
- 3.Milsted, U., Vamild, A., and J0rgensen, A.H. I-Ivordau sikres k-valiteten af brugergra~nsefladen i systemudviklingen ("Assuring the quality of user interfaces in system developmenL" in Danish). Proc. NordDATA'89 Joint Scandinavian Computer COnference (Copenhagen, Denmark, 19-22 June 1989), 479-484.Google Scholar
- 4.Molich, R. and Nielsen, J. Improving a human-computer dialogue: What designers know about traditional interface design. Communications of the ACM 33, 3 (March 1990). Google ScholarDigital Library
- 5.NeweU,/k. and Caret, S.K. The prospects for psychological science in lauman-computer interaction. Human-Computer Interaction 1, 3 (1985), 209-242.Google Scholar
- 6.Nielsen, J. Classification of dialog techniques: A CHI+GI'87 workshop, Toromo:. April 6, 1987. ACM SIGCHi,Bulletin 19, 2 (October 1987), 30-35. Google ScholarDigital Library
- 7.Nielsen, J. Usability engineering at a discount, in Sal. vendy, G. and Smith, M.J. (F_As.): Designing and Using Human-Computer lnterfa~ces and Knowledge Based Systems. Elsevier Science Publishers, Amsterdam 1989, 3 9z~-401. Google ScholarDigital Library
- 8.Nielsen, J. Assessing the learnability of HyperCard as a programming language. Manuscript submitted for publication 1990.Google Scholar
- 9.Nielsen, J. and Molich, R. Teaching user interface design based on usability engineering. ACM SIGCHI Bulletin 21, 1 (July 1989), 45-48. Google ScholarDigital Library
- 10.Smith, S.L. and Mosier, J.N. Guidelines for Designing User Interface Software. Report MTR.10090, The MITRE Corp, Bedford, MA, August 1986.Google Scholar
Index Terms
- Heuristic evaluation of user interfaces
Recommendations
Development of a Heuristic Evaluation Tool for Voice User Interfaces
Design, User Experience, and Usability. Practice and Case StudiesAbstractVoice user interfaces (VUIs) are now a common means of interaction with IT systems. To assist in evaluating the usability of such interfaces, a set of evaluation heuristics assessing speech interfaces was developed by following an existing ...
A heuristic evaluation of the user and programming interfaces of a sleep medicine application
SAC '18: Proceedings of the 33rd Annual ACM Symposium on Applied ComputingIn many cases, the development of computer systems to help clinicians make decisions does not take into account fundamental aspects for the integration of these systems into routine clinical practice, such as aspects related to usability. In our case, ...
Coherent Heuristic Evaluation (CoHE): Toward Increasing the Effectiveness of Heuristic Evaluation for Novice Evaluators
Design, User Experience, and Usability. Interaction DesignAbstractHeuristic evaluation (HE) is an inspection-based usability evaluation method in which a number of evaluators, typically 3–5, assess the usability of a system based on a set of usability guidelines. HE was first introduced by Nielsen and Molich and ...
Comments